Palantrix Security Centre

Palantrix is committed to providing the safest possible environment for you to rehearse your conversations, review your feedback and track your readiness over time. We protect the platform on our side; the guidance below covers the part that is in your hands.

Account Security

Your account holds your practice sessions, recordings and feedback. Keep it locked down:

  • Use a strong, unique password that you do not reuse on any other site
  • Turn on multi-factor authentication where it is available to you
  • Never share your password or login link with anyone
  • Sign out when using a shared or public device
  • Contact us immediately if you think someone else has accessed your account

How We Contact You

Knowing what a genuine message from us looks like is the simplest defence against phishing.

  • We will NEVER email you asking for your password
  • We will NEVER email you asking for credit card, bank or other financial information
  • Billing is handled only inside the platform or through our named payment provider — never by email request
  • Genuine emails come from a palantrix.com address. Check the sender domain carefully before acting on anything
  • If a message asks you to act urgently, log in directly rather than following a link, and report it to us

Your Sessions Are Private by Default

Every practice session you create is private to your account. Nothing is shared with an employer, an educator or anyone else unless you actively choose to share it, and sharing one session never exposes your other sessions or your earlier attempts. You can keep rehearsing privately indefinitely and never share anything at all. This is set out in full in section 5 of our Privacy Policy.

What to Keep Out of Your Practice Content

You control what you upload and what you say during a rehearsal. As a general rule, never include the following in a document you upload, in the context you provide, or in a spoken session:

  • PPSN or other national identification numbers
  • Driver’s licence number
  • Bank account information
  • Credit card information
  • Passwords, or any indication of how your passwords are constructed
  • Home address
  • Date of birth
  • Confidential information belonging to your employer, your clients or any third party who has not agreed to it being used

NOTE: You should also never share the personal information listed above with anyone you choose to send a session to, unless you are confident the recipient and the request are legitimate.

Classroom and Organisation Environments

If you join a classroom created by an educator, or a workspace provided by your employer, access is controlled and limited:

  • Educators and administrators can see the work you submit to that environment, and the feedback attached to it
  • They cannot see your other practice sessions, your earlier attempts, or anything you have kept private in your own account
  • You will be told what an environment lets them see before you submit anything to it
  • Access controls and permissions ensure information is available only to authorised users and services

Reporting a Security Issue

If you spot a vulnerability, receive a suspicious message claiming to be from Palantrix, or believe your account has been compromised, contact us at dpo@palantrix.com. Please include as much detail as you can. We investigate every report.

Ultimately, trust your instincts. If something seems too good to be true — it usually is.

Last Updated: 24/08/2026